IT support

UKAEA has a large computing infrastructure that spans across multiple buildings and
facilities. A wide range of services is provided for UKAEA staff located on the Culham site (local users) and for users and collaborators external to site (remote users).

To access services, you will be required to login with a user name and password. The
majority of common services, such as access to PCs or email, will require an office network (CCFEPC) account.

For access to services on the facility networks (such as the JET operations network) you
may need a specific login account tied to that network and/or be required to use specific
computing equipment.

All computer users must abide by UKAEA’s policy on the use of computer facilities.

UKAEA IT service status

You can view the current status of the UKAEA IT systems on our service status page.

Where to get help

The IT Helpdesk is available Monday-Friday between 8.15am and 4.30pm.

UKAEA users or Guest users without remote access

For UKAEA users without remote access please contact the IT Helpdesk.

UKAEA users with remote access

For UKAEA staff with remote access requiring support, please login and raise a
Support ticket. If the request is urgent then the Service Desk contact details are as follows:

Phone

Internal: x4986
External: +44 (0)1235 464986

IT Support actively monitors all software installed on UKAEA computers to ensure wemaintain a legal and compliant software position.

UKAEA request for IT assistance

Please use the contact form to make a request for IT assistance. Your message will be sent to the team.

*** Please Note ***

The contact form should only be used if you are either an external user of UKAEA services, i.e. you do not have access via an Office365 UKAEA email account, or you are an existing user whodue to some issue are unable to access the IT Self Service Portal (SSP).